Question 1

What's the best format for my brand documents to upload into AI tools?

Accepted Answer

AI tools prefer markdown files, so we recommend downloading your completed documents in markdown and then uploading these into your chosen AI tool.

Question 2

Which AI tools does BrandConnector work with?

Accepted Answer

Any tool that lets you upload or paste in context — including ChatGPT, Claude, Gemini, Perplexity, and most AI writing assistants. Your finalised templates act as a portable knowledge pack you can attach to a project, custom GPT, or system prompt.

Question 3

Do I need to upload every template, or just some of them?

Accepted Answer

Start with the templates most relevant to what you're generating. For content and campaigns, the Company Profile, Brand Framework, and Style Guide are usually enough. Add more as your AI outputs need more context.

Question 4

Do I have to complete the templates in order?

Accepted Answer

The templates are numbered as a suggested journey, but you can work on them in any order. Later templates draw on earlier answers, so completing them in sequence tends to produce the most consistent results.

Question 5

Can I edit a template after I've finalised it?

Accepted Answer

Yes. You can re-open any finalised template from My Library, update your answers, and download an updated document.

Question 6

What are AI examples and ratings?

Accepted Answer

AI examples suggest possible answers to jump-start your thinking, and ratings give you feedback on the strength and clarity of what you've written. You always stay in control of the final wording.

Question 7

How does the free trial work?

Accepted Answer

You get access to the starter templates so you can experience the workflow end-to-end. Upgrade at any time to unlock the full library and premium features.

Question 8

Is my brand information used to train AI models?

Accepted Answer

No. Your generated brand information is not used by us in AI-generated examples or in AI model training.

Question 9

Can I collaborate with my team?

Accepted Answer

Yes. Team plans let you invite colleagues so everyone works from the same brand foundations and shared library.

Frequently asked questions

Using BrandConnector with AI tools

Templates & workflow

Accounts, plans & privacy